Frequently Asked Questions


How Do I Place An Order?

Click, Call or Come in.


Online. This site is here for your convenience, 24 hours a day, 365 days a year. 


Over the phone by calling 08 8277 0603. Our customer service team is available 9:30 am to 3:30pm Monday to Friday AEST. We’re here to help you in any way we can so please don’t hesitate to call us if you are unsure and need assistance.

Via email from this website. Contact Us

Via facsimile on (08) 8374 1359.

In Person. Our showroom is located at 30 Conmurra Avenue Edwardstown SA 5039.

 

What are my payment options?

Credit or Debit card (with a Visa/MasterCard logo) online via PayPal or over the phone (08) 82770603.  Please note all credit card payments incur a 2.5% surcharge.

You can pay with Cash in store at 30 Conmurra Avenue Edwardstown SA.

You can pay via Electronic Funds Transfer. See bank details at checkout.

You can pay via Cheque or Money Order sent to 30 Conmurra Avenue Edwardstown SA 5039.

What if I need to cancel or change my order?

If you need to cancel or change an order for any reason you need to contact us immediately by phone on (08) 8277 0603. You will be unable to cancel or change an order that has already been dispatched to you or a custom made item that we have already started production on.

What happens once my order has been placed?

When you have complete your order Delway will send you an order confirmation email. This confirms that we’ve received your order. If you see any mistakes in relation to your order (for example, an incorrect delivery address) please inform us immediately on (08) 8277 0603. When your order is dispatched we will send you an email advising you that the order is on this way. This email will included a freight tracking number and tax invoice.

What are your trading hours?

Delway is open

Monday – Friday 7:30am – 4:30pm

What are the different finishes?

ANTIQUE BRASS is an electroplated gold coating on solid brass, which provides the finish of newly polished brass. It is a very hardwearing, low maintenance finish.

BRASS is solid brass polished to a high shine and then sealed with a clear powder coat.

CHROME is an electroplated coating on solid brass.

POWDERCOAT COLOUR is coloured powder coating on solid brass.

Most colours represented on the DULUX powder coating chart are available.

VELVET CHROME is a brushed electroplated chrome coating on solid brass

creating a matt chrome finish.

VELVET ANTIQUE is a brushed electroplated coating on solid brass

creating a matt gold finish.

SPECIAL COMBINATION is a mix and match of any two finishes.

What are the measurements shown?

Measurements of all items are listed in millimetres and are as follows:-

Length (L) or Height (H), Width (W) or Depth (D) and Projection (P)
Towel rail lengths are listed as centre to centre (c/c) and overall (o/all).

What if need something different to the standard?

As an Australian manufacturer Delway can make to your designs, photos or measurements. It’s what we do. Special lengths and custom made sizes are available for most items. Just ask.